SHIPPING

We currently ship from our location in Liberty Lake, WA with UPS, USPS, and DHL Express (available for orders to Canada and Australia). Orders are shipped to physical locations within the United States, and to Canada and Australia. The shipping rate calculated at checkout is the exact amount your chosen shipping carrier calculates and charges us to ship your packaged item(s). The shipping rate calculated is based on the weight of the package and the destination.

When the cost of goods purchased is greater than $75 and when the order's destination is within the United States, shipping is complimentary.

When you choose a subscription, shipping is complimentary on the subscription order. Shipping is additional for your order if it includes One Time Purchase goods, unless the total cost of One Time Purchase goods is greater than $75 and your order's destination is within the United States, in which case shipping is complimentary.

Please keep in mind:

• Orders placed before 5 p.m. PST will be processed within 2 business days after order confirmation.
• Our emollient butters, balms, and bars are made to melt on contact with your baby's warm skin. They are sensitive to heat and will begin to liquefy when exposed to direct sunlight and/or temperatures consistently above 90℉. During warm weather, to help ensure your emollients reach you in the same freshly handcrafted state as intended, we follow specific guidelines to best safeguard your shipment against unnecessary delays or inclement weather conditions. 

Warm Weather Shipping

When average daytime temperatures are warm (over 70℉), we prefer to ship in a way that ensures your emollients and soaps avoid weekends in locations without temperature control. This generally means we prefer to ship Mondays and Tuesdays. Depending on your location, we may ship your order on Wednesday.

When average daytime temperatures are warm (over 70℉), orders received before Monday 5 p.m. PST will ship by that week's Wednesday if your location allows; otherwise, it will ship the following Monday. Orders received after Monday 5 p.m. PST through Wednesday will ship the following Monday. Orders received Thursday and Friday will ship the following Tuesday. Orders received over the weekend will ship the following Wednesday.

When average daytime temperatures are warm (over 70℉), each shipping parcel includes a coolant and additional packaging to help maintain an optimal temperature range for your emollients.

Please consider making arrangements for someone to be available to accept delivery of your package and transport it to a cool environment immediately.

Cool Weather Shipping

When average daytime temperatures are cool (69℉ and less), we ship Monday through Thursday. Please keep in mind our processing time of 2 business days after placement and confirmation of your order.

When average daytime temperatures are cool (69℉ and less), orders received before Monday 5 p.m. PST will ship by that week's Wednesday. Orders received between Monday 5 p.m. PST and Tuesday 5 p.m. PST will ship by that week's Thursday. Orders received between Tuesday 5 p.m. PST and Thursday 5 p.m. PST will ship the following Monday. Orders received between Thursday 5 p.m. PST and Friday 5 p.m. PST will ship the following Tuesday. Orders received over the weekend will ship the following Wednesday.

Thank you so much! Please visit FAQs & SHIPPING for additional details. You may also access this information from our Customer Care section in our footer.