Refund policy

Our products are made for you and your loved ones. Our hope is that they exceed your expectations and bring joy. We love hearing from you when this is happening, and want to hear from you when it's not.

Skincare Products

Due to the personal nature of skincare and our commitment to product integrity, we cannot accept returns or offer refunds on opened skincare products. However, your satisfaction deeply matters to us. If you're unhappy with your purchase, please reach out to share your experience. We review each situation individually and will work with you to make things right.

Digital Products

Digital nursery wall art and other digital products are final sale and non-refundable upon download.

Damaged or Defective Products

If any product arrives damaged, does not function as intended, or you believe it is defective, please contact us within 30 days of delivery so we can make it right.

Let's Connect

Please contact us at care@cocoalabear.com or phone/text at (509) 255-3040.

Thank you for the generosity of your time, trust, and support.